Service was great. People were friendly. I was shocked to get a Thank you note for the purchase – great personal touch!
Made very easy online, but to have a customer representative call me back was awesome! Made me feel like they appreciated me buying it from them and Shannon was very knowledgeable about the tub with the questions I did have about it. Being the first time I’ve ever owned a hot tub would, I would recommend them to anyone. Keep up the great work Clearwater!
I did not get shipping information yesterday. I received the hot tub yesterday. That is four (4) business days from the day I placed my order. Amazing!
The hot tubs we are replacing are not hot tubs from Clearwater. They are beginning to reach their end of life. We replaced two hot tubs last year with Hot Tubs from Clearwater. Those hot tubs work great and we are very pleased.
We are beginning our busy season and our guests expect a “working” hot tub when they arrive. When one of the hot tubs went out last week I looked to Clearwater again and since Shannon handled my orders last year I sent her an email. Shannon was on vacation but she was still checking her work email and responded that Liz would help me.
I spoke to Liz about the delivery and that I needed the hot tub to ship as soon as possible. Liz made a phone call and called me back. It was good news and I expected to receive shipping information yesterday or today.
I didn’t think companies delivered customer service like this anymore. Thank you for having a company that does listen to customers and has employees like Shannon, who works while on vacation, and Liz who took my phone call then acted on my small but important dilemma.
Like I said, I did not get the shipping information yesterday, I got the hot tub. Amazing! Thank you Eric.
Purchasing experience was very good. Good communication by phone and email with People Like Clearwater Pool & Spa. I emailed several times after receiving the spa with questions and always got a prompt reply. Thanks!
Absolutely superb. Excellent online ordering service, prompt email confirmation of order and delivery date intentions. Spa was delivered weeks early, and delivery was very well coordinated!
Easy purchase process. Great support getting set up.
We love our spa! We use it every night! If there is a blemish we cannot find it!! Thank you Clearwater! Great service!
Very smooth transaction. Shannon was most helpful, would recommend to anyone.
When I had an issue with the delivery date, your company came through and resolved it without burden or cost to me…exceptional customer service! I’ve already sent several people your way. Thank you for a positive and impressive shopping experience.
Very nice folks to speak with. Happy with the spa.
Everything went smoothly with my purchase. Shipping was prompt and the unit arrived in perfect condition with everything included. I had an electrician on hand to do the 220v wiring. I filled the tub and was enjoying it within 24 hours of it being delivered.
We were very impressed with the customer service we got from Clearwater Pool & Spa. I was able to talk directly with Eric Neel, the owner. He was a great help!
Best price, quick shipping, good communication.
My questions were answered honestly and the purchase went smoothly.
So easy and much better than going to a spa store and getting stalked by salesman.
Very responsive and kept me informed during entire process. Plus best prices on the web.
Our spa has arrived, is set up, and my wife and I greatly enjoyed our first 30-45 minute session this afternoon.If it were not for your very helpful customer service and advice, I would have been unlikely to feel comfortable making such a purchase online and sight unseen. Thanks again for your assistance…
Everything about the transaction was great. They answered all our questions about the product and the delivery was smooth.
Spa came on time. Set up a breeze. Works perfectly. Customer live chat was a great help, answered all my questions and made the purchase experience enjoyable. Trustworthy, don’t take that for granted, and don’t learn the hard way, go with these folks. I will recommend them to others!