Very helpful. Took what I was worried about and made me feel extremely comfortable in my purchase!
Josh was so kind and understanding. He didn’t pressure me and I appreciated that.
The moderator was very kind. She knew everything there was to know about her company!
All good – positive experience. Can’t wait to have electrician hook it up!
I have been looking for a Aquarest hot tub for over a month now. I came upon Clearwater Pool and Spa and saw that their prices were very competitive and reasonable. So I purchased my Jacuzzi through them. I was very impressed with Shannon from customer service on how she answered all my questions and solved all my problems. To make my story brief, I am a resident of Southern California and they shipped my Jacuzzi to me and unfortunately it came with the wrong top. I called Shannon and she reassured me that the problem will be fixed and she did. She made all means possible to get the right top to me. When she got the right top to me it fit perfect. I recommend Clearwater Pool and Spa if you’re looking for a hot tub. The customer service is fantastic and cant be compared to anyone. I know for a fact they will continue to answer and solve any problems for me even after my purchase because you become not just a customer but become part of the Clearwater Family.
Thanks Clearwater Pool And Spas.
We love our spa from Clearwater. Best prices. On time delivery, and great product. We will never live again with out our spa. Thank you Clearwater!!!
Bought a spa and received it in good shape. Received a thank you note from your company with a “God Bless” and wanted you to know that I appreciate that.
God Bless you and your business in 2018.
Very helpful sales people. I had a problem with the cover which was damaged in shipping and it was replaced in a timely manner. I have nothing but good things to say about the company.
I can’t say enough good things about this company! During my first call to them, the owner, Eric, spent 40 minutes on the phone with me. I was debating between 2 different spas and had many questions. He ran down to the warehouse to look at something for me and went seriously above and beyond. I financed with them, and there was a mixup…and they contacted me to make sure everything was cleared up. Our spa was shipped over a week sooner than was anticipated…and arrived in great condition today! We filled it and there were some bubbles coming out of the intake area…I was concerned. So again, I called, someone answered…and I was immediately put at ease as someone with knowledge gave me info! We could have bought this spa from a dozen different places…what gives me peace of mind is that I know I can call and get support from people that truly seem to care…and I can’t wait to get into our new hot tub tomorrow!!! <3 Hugs from a Northern suburb of Chicago!!
Purchasing was very easy and your staff was excellent and answered all our questions promptly and professionally.
The ordering process went smoothly. My spa was delivered in a reasonable time frame. It was fairly easy to set up,fill and begin to enjoy. I contacted customer service twice and the people were very nice and helpful.
Very easy purchasing experience. Getting it shipped was delayed but the communication was good and they let me know that orders were backed up.
Very Easy. Called and asked a few questions. Ordered online in 10 minutes. Customer service people were very helpful when I called with questions before and after I placed my order.
So simple. Kept me informed of each step that was happening and when I could expect a call from the shipping company. The shipping company was easy to work with. I had a problem with the steps I ordered. The quality was very poor, I went on the site to see where I could write an email, and the chat came up. I mentioned my issue. With having emailed this person pics of steps, before I knew it I had new steps mailed to me. Also, what blew me away was receiving a really high quality hand-written Thank You card for choosing your company to buy my spa from. You have no idea what that meant to me!…and they ended it with God Bless! I loved that! Thank you so much. Attention to details goes a very long way!
Leann R., North Stonington, CT
Everything went smooth. Got my tub on time. Problem with the cover and they fixed it.
Roy B., Roseburg, OR
Nice! Nice! Nice! Good comeback on all my questions, quick & easy! Delivery was great!
This has been a great purchase experience, the customer service reps are very helpful.
We purchased a spa from Clearwater and are very pleased with our spa. We did purchase an extended warranty and feel good about it.
Great communication after the purchase!
I just wanted to say that my family LOVES our new AR600, and we couldn’t be happier with the spa and the service we have received. It was so nice to be able to contact ya’ll directly when I had a question about the order and delivery process, and while our spa was very easy to set up and has been great…I have confidence in that if I ever had an issue or concern, your friendly and helpful staff would assist me. I very much enjoyed the personal touches along the way, front the confirmation calls to the lovely note I received after purchase. Thank you so much for raising the bar of customer service, and for providing such a wonderful product at a great price. I will be enthusiastically recommending you to everyone who loves our spa!